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How We Handle Your Account and Privacy

Your account data — including the wallet details you use to move funds through DANA, OVO, or GoPay — is handled with clear purpose and stored only for as long as your account needs it.

Data collected only for account useDANA, OVO, GoPay wallet details protectedYour right to access and request deletionAvailable where local law permits
Explore the Lobby Read FAQ
slot99bet How We Handle Your Account and Privacy
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to remove information after you close your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can verify your identity before acting on the request.

Live Chat Start a live chat session from the account menu. Our team can log a privacy request and confirm next steps during the same session.
Email Support Send your data request to our support email. Include your registered account address and the specific action you want us to take.
Account Help Center The account help section covers wallet verification, session data, and how to close your account with a data deletion request attached.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent data-handling practices across all account types — whether you fund through DANA, OVO, or GoPay. Each practice below reflects how we actually operate your account data, not a generic policy statement.

Payment Data Security

Wallet references from DANA, OVO, and GoPay are stored as confirmation tokens only. We never hold your wallet PIN, full account number, or linked bank credentials in our system.

Cookie and Session Control

Session cookies keep your account active while you browse. You can clear them through your mobile browser at any time without affecting your account data or transaction history.

Account Data Retention

Active account data is retained while your account is open. After a verified account closure, we hold records only for the period required by applicable Indonesia regulations, then delete them.

Your Right to Request Changes

You can request a copy of your data, ask us to correct an error, or request deletion after account closure. We respond to verified requests within the timeframe local law requires.

Common Questions About Your Privacy on slot99bet

These are the questions we get most often about how we handle account data and what you can do with it. Each answer reflects our actual practice for accounts in Indonesia where local law permits.

We collect your name, contact details, and the e-wallet identifier you use for DANA, OVO, or GoPay deposits. We collect only what is needed to run your account and process your transactions.

We share data only where required — with payment processors like DANA, OVO, and GoPay to complete transactions, or where a legal obligation in Indonesia requires us to do so. We do not sell your data.

Contact our support team via live chat or email with your registered account address. We verify your identity first, then provide a summary of the data we hold within the timeframe local law sets.

Yes. After you close your account, submit a deletion request through our support channels. We retain records for the minimum period required by applicable regulations, then remove them fully.

Cookies keep your session active and remember device preferences. They do not store your wallet PIN or payment credentials. Clear them through your mobile browser settings without any effect on your account history.

We store only the payment confirmation reference returned by each wallet provider. Your PIN, full account number, and linked credentials stay within DANA, OVO, or GoPay's own security system — not ours.

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